Account Help

How do I open an account?

Please refer to the Bowens Benefits & Trade Account page to help choose the right account and apply.

How much credit can I get?

If you choose to opt for our 30 Day trade credit account, after submitting all requisite details, our credit office will do a credit check and contact you with details. The actual credit provided depends from case to case and one of our friendly credit managers will be in touch shortly after your application is submitted.

I am having trouble logging in / signing in, can you help?

• Please follow this guide for log-in assistance
• Please ensure you are using the e-mail address that is associated with your account to log-in
• Our log-in requires 2 Factor Authentication (2FA) for security which will send you an e-mail and SMS code to confirm your identity upon log-in
• You can reset your own password here
• You can contact our Customer Support team either via e-mail or Livechat

I’ve forgotten my username, can I retrieve it?

Your username is your e-mail address that is associated with your account. If you are unable to remember which e-mail you have used, please contact our Customer Support team either via e-mail or Livechat.

I’ve forgotten my password, can I reset it?

You can reset your own password here. Please ensure you use the e-mail address that is associated with your account to reset password.

Can I have multiple logins for the same account?

Absolutely! You can have as many people logging into your account as required. Please note that each individual login will require its own e-mail address. Each individual will be required to set their own password. Please contact us with your account details so we can add the logins for you via e-mail or Livechat.

Can I view my statements online?

Yes, once you log-in, you are able to view your invoices and statements.

Could you let me know who is my account rep/credit manager?

Once you log-in, the Account Manager / Credit Manager page under “My Account” will show exactly who your representative is along with their respective contact details. Please note that only Trade Credit Customers qualify for a dedicated account manager.

How do I change my credit limit?

Please contact your credit manager or the credit office for assistance. Your credit manager name and contact details are shown on the “My Account ” page once you log-in. Please note that only Trade Credit Customers qualify for a trade credit.