Delivery & Shipping

The Bowens delivery fleet visits more than 850 sites per day with a 97% ‘on time’ and ‘in full’ satisfactory rate. With a variety of vehicle sizes, no job or site is too difficult. From light deliveries to heavy loads, narrow driveway access to those hard to reach new-estate properties, we have you covered.

 

What is your delivery policy?

At Bowens, we are dedicated to delivering your products on time and in full as quickly as possible. During the checkout process you get to select your preferred delivery date and time and delivery location. We will endeavour to price your purchase to the cheapest delivery method available at the time. This depends on factors such as type and amount of goods that you wish to purchase.

How much does delivery cost?

Delivery costs are calculated at the time of checkout. They vary based on the type of service or size of the vehicle required to deliver the product.

Delivery Type Within Victoria
Ute $40
Truck $90
Crane $175

You can also always choose free click+collect if you prefer to simply drive in and pick up your order from your local Bowens Branch.

Where does Bowens deliver to?

Bowens delivers across most of Victoria and some regions of NSW within Australia. Our checkout process will ensure that your chosen delivery location is somewhere we can reach. In cases where we are unable to, the checkout will request you to choose click and collect instead of delivery. If you wish to still need delivery and are happy to pay additional cartage to outside of Victorian locations,  please contact your local Bowens Branch.

Do I have to be a trade customer to purchase and get delivery?

No. Our trade account customers get priority delivery, dedicated account managers, trade discounts and a host of other benefits. However you are welcome to purchase from our online catalogue without needing a trade account. We do hope that once you deal with our excellent customer service and unmatched delivery promise that you take advantage of our trade offer.

Why can’t I select a Ute delivery?

Our check-out automatically selects the cheapest available delivery method based on the type of product and quantity which you wish to purchase. We are constantly improving our processes to ensure that we always get you a quick, safe delivery to your site in the most cost-effective manner possible.

Are you able to send a crane for delivery?

We understand that at times you may wish to choose a crane for delivery for ease of unloading. You may tick the ‘crane option’ during the checkout process for such instances. We will be in contact thereafter to ensure you get the delivery on time and on a crane as well as to ensure that there is safe access for a crane.

How long will my delivery take? When will my order be ready?

For products ranged at our stores, expect delivery within 2 business days. For special order items, expect delivery within 5-10 working days. We will provide delivery time and cost estimates during the checkout process. You may choose your preferred date and time for delivery at time of checkout and we will try our best to meet those expectations. If there are any changes to this delivery schedule, for any reason, we will communicate these to you beforehand.

Can I get it delivered?

Yes you can! All products on our website are available for delivery. Whether it be a ute, truck or crane truck, we promise to get it to you.

What if the product I want isn’t available online?

Our online range gives customers access to products that were previously only available to order in-store. For some products, such as special buy-in products or products with specific delivery requirements that need to be confirmed, please contact your nearest Bowens Branch.

Can I cancel or make changes to my order details or delivery address?

Yes, you can cancel / make changes your order in most cases. This process varies according to your order type and which stage the order is in. If you need to change or cancel your order in any manner, please contact the branch handling your delivery as per the delivery confirmation e-mail that you receive immediately upon placing an order. Please contact help@bowens.com.au for assistance in any other case.

Do I have to be home or on-site to receive my delivery?

No, you do not need to be home or onsite for deliveries. You will receive an order email confirmation immediately upon placing the order with your order details. Next, we will issue an SMS when the order is on its way and a proof of delivery image once delivered. Please mention any special requests during checkout in the notes section and we will respect them. In case of any concerns, we will call you before delivery for clarifications. Please feel free to contact the branch handling your delivery (details as per the order confirmation email) in case of further assistance.

Who will deliver my order?

All Bowens stores offer Small Ute deliveries up to large Crane Truck deliveries to help you get big and bulky items onsite quickly.

We hire the best drivers that know how to handle heavy loads and manage deliveries, so you receive your building supplies to site on time and in full.

  • Our drivers will call you as they are about to leave the branch, so you can be prepared
  • Items are placed wherever you need it, whether that’s on the first floor or hand-unloaded into a house
  • Drivers will take photos to prove delivery has been made on time and in full and collect a signature onsite where possible
  • Not onsite? Our drivers will leave a delivery docket with the delivered goods

 

My order hasn’t arrived or I have received an incorrect / incomplete order, what do I do now?

If your order hasn’t arrived, please contact the Bowens Branch mentioned in your order confirmation email. Please contact help@bowens.com.au  to escalate for assistance and please reference your order confirmation number.

I’m having trouble ordering online, can you help me?

If you’re having trouble buying products online, please speak to our Live Chat team or contact help@bowens.com.au for assistance.

Split orders and deliveries

In the event that you have ordered multiple items, it may be necessary to source and supply the items from various locations.In the event this occurs, Bowens will inform you and endeavour to make alternative arrangements before the order is released to avoid additional shipping costs being charged. If you wish to split an order to receive the in-stock goods immediately then please contact the the Bowens Branch mentioned in your order confirmation email after placing your order.

Can I track my online order?

Yes. You can track your delivery once you have received your transit confirmation via SMS. This happens on the day of delivery once the goods are loaded onto the vehicle. Prior to that please contact the Bowens branch mentioned in your order confirmation email for any queries.

Once your order is dispatched, you will receive an SMS from us containing your tracking information. If you do not receive this SMS and would like to obtain your tracking information please contact the branch mentioned in your order confirmation email. If required, please escalate to help@bowens.com.au and make sure you reference your order confirmation number.

Reasons for online order delays

  • Incorrect address has been entered against the order.
  • Public Holidays
  • Extreme Weather Events

We will contact you in all such cases as soon as feasible and work with you to ensure your goods are delivered as soon as possible.

Do you Supply & Install?

An installation service is available at any Bowens store for selected item(s). Some of these item(s) may include:

If you have a product not listed, please contact your local Bowens Branch. Please contact help@bowens.com.au to escalate.

Find a store

 

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