Online FAQs
How to create an online account?
To apply for a Trade Credit Account with Bowens, click on the link below:
Track my online order
Tracking your delivery order is a simple process. After receiving your email / SMS notification to confirm the order has been shipped, a link will be provided.
Assorted colours
Some products may be listed on the website as assorted colours, and we are not able to take requests for specific colours on these products. If you wish to return a product where the colour was chosen for you, please visit the Returns & Refunds page for further information.
Can’t find an item online?
We are working hard to increase our range of products available online. If an item is not available online, please contact help@bowens.com.au for assistance.
Can I place an order online and pick it up at the store?
Yes. You can now purchase in-stock items online and pick them up at the store for no extra costs using our Click + Collect service. Click here to find out more.
How long should it take for my Click + Collect order to be ready?
Our goal is to have orders completed within 1 hour of being placed. However, larger orders and /or unforeseen circumstances may prevent us from filling the order within 1 hour. You will be notified by SMS once your order is ready to pick-up.
What do I need to bring instore to pick-up an order?
When collecting your order instore you will need a copy of your order confirmation email or SMS and valid photo identification. Valid photo identification includes Drivers Licence, Passport or Proof of Age Card. You will be required to sign for your order at the time of collection.
Check store stock availability
You can now check stock availability of a product within our store network online. To check for stock availability, select the product and click “check availability” on the product page.
How do I update my personal information?
- Reset forgotten password
Bowens will be able to assist with resetting your password. If you are unable to contact your nearest Bowens branch, please contacthelp@bowens.com.au for assistance.
- I’d like to unsubscribe to the Bowens Newsletter
To unsubscribe from the Bowens Newsletter, select ‘Unsubscribe’ on your footer on the email.
Work boots sizing
Unless otherwise clearly stated on a product page, all footwear is listed in UK sizing.
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