Returns & Refunds

What’s your Return Policy?

Bowens will happily assist customers who wish to return or exchange goods purchased from any of our stores or online. Our returns policy is in addition to your rights under the Australian Consumer Law. Click to see our Returns Policy.

I’ve changed my mind, can I return the item?

Yes, you can return an item purchased from Bowens if you’ve changed your mind. View our Returns Policy Page.

Can I return the items to any Bowens location?

You can return an item purchased from Bowens to any Bowens branch if you’ve received a damaged or faulty product, or if you’ve changed your mind. View our Returns Policy Page for further details.

Where your item was purchased on our website, you should contact your local Bowens branch.

If you are unable to contact your nearest Bowens branch, or if they are unable or unwilling to accept a return, please contact help@bowens.com.au for assistance along with an order confirmation number.

Do I have to pay for the postage/delivery cost of a returning item?

For a change of mind on products purchased from Bowens, if you’re unable to return the item to your local Bowens branch then you’ll have to cover the postage/delivery cost of returning the item. If you’ve received a damaged or faulty item, Bowens will cover the cost of return.

Where your item was purchased on our website, you should contact your local Bowens branch. If you are unable to contact your nearest Bowens branch, or if they are unable or unwilling to accept a return, please contact help@bowens.com.au for assistance along with your order confirmation number.

How will I receive my refund?

Your refund will be processed back into the same account you used to make the purchase. View our Returns policy here.

How do I return a large item?

For large items purchased from Bowens, contact your nearest Bowens branch.

The item(s) I ordered is the wrong size or colour, will you exchange it?

If the item you received is the wrong size or colour, return it to your nearest Bowens branch.

Where your item was purchased on our website, you should contact your local Bowens branch. If you are unable to contact your nearest Bowens branch, please contact help@bowens.com.au for assistance along with your order confirmation number.

Exclusions

In some case’s a refund, replacement or repair may not be offered if you:

• Substantially modify the product;
• Misuse the product contrary to user installation instructions or packaging labels; or
• Simply change your mind

Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:

• Custom made products (i.e. specialty doors)
• Any product/s specifically cut to size at your request
• If packaging has been opened
• Tinted paint
• Clothing (Underwear), footwear and socks; and
• Gift-cards, vouchers, credit vouchers.

I have a question about my warranty and may need technical support

If you have any questions about your warranty or require technical support, our live chat team is here to support you via our home page from 7am-5pm Monday-Friday (Excluding Public Holidays – VIC)

Depending on the type of product and the nature of your query, we will be able to provide you with direct support or will arrange for the relevant manufacturer/supplier to attend to your request.

If you do have a query, simply contact the Bowens branch where you purchased the product and we will arrange for our experts to attend to your request. If you are unable to contact your nearest Bowens branch, please contact help@bowens.com.au for assistance.