Bowens - The Builders Choice

Terms & Conditions

  1. Website Use
  2. Bowens Benefits
  3. Conditions of Trade
  4. Payment Methods


  1. Website Use

Please read through the below Terms of Use carefully before using this website. By accessing or using this website you are agreeing to do so on the terms and conditions set out below and elsewhere on the website. The Terms of Use may be changed at Bowens discretion and without notice by updating the new and amended Terms of Use on this website.

This website will display a current copy of the Terms of Use at all times. You should visit this page periodically to review the Terms of Use. Any violation of the Terms of Use will lead to a removal of rights and access to the website. Bowens reserves the right to change or discontinue any feature or part of this website, the hours of availability and the programs required to obtain access.

Please Note:

  • Bowens does not warrant, guarantee or make any representations regarding the accuracy, adequacy, reliability, completeness, timeliness or any other aspect of the information available on the website (“Information”) or that it is suitable for your intended use. The Information is provided “as is” without warranty of any kind, express or implied to the full extent permitted by law, including, but not limited to implied warranties of merchantability and suitability for purpose.
  • The sale of all catalogue products featured on this website is subject to the terms and conditions of the promotion as stated on the catalogue. Not all products featured on this website will be available at all stores and prices of products may vary from store to store. You should check with your local Bowens store as to product availability and price.
  • You will be responsible for the content of any material you enter on the Bowens website. All information you enter must be accurate, complete and not misleading, deceptive, defamatory or contrary to law. Bowens is not responsible for and disclaims any liability in relation to the content of any messages or information posted by users, or for the content of information of third parties on the Internet, even if accessed through the Bowens website. However, Bowens reserves the right, which it may or may not exercise in its sole discretion, to review, edit or delete any material that Bowens deems to be illegal, offensive or otherwise inappropriate.
  • Bowens is not liable to any party for any direct, indirect, economic or consequential loss or damage for any use of or reliance upon the Information found on this website or on any other linked website, including, without limitation to, loss suffered in connection with out of date materials or transmission of computer viruses, lost profits, business interruption, loss of programs or data, even if Bowens is expressly advised of the possibility of such damages. If your use of the website or the Information results in the need for servicing or replacing equipment or data, Bowens is not responsible for those costs.
  • Bowens does not warrant or represent that the Information is free from computer viruses or other typographical errors or defects. Bowens recommends that virus checks should be done on any Information downloaded. The use of this website and the Information is at your own risk.
  • Bowens excludes, to the maximum extent permitted by law, all warranties, representations, and implied terms and any liability which may arise in relation to access to or use of this website or the Information.
  • Where liability cannot be excluded, any liability incurred by Bowens is limited to, at the option of Bowens the re-supply of the Information on the website or the repayment of reasonable costs of having the Information re-supplied. Under no circumstances will Bowens be liable for any direct, indirect, economic, incidental, special or consequential loss or damages arising out of the use of this website or the Information, including lost business profits.


  • You may be able, through hypertext or other computer links, gain access to other sites on the Internet that are not part of the Bowens website. The linked sites included in this website are not under the control of Bowens and Bowens is not responsible for the content of any linked site or any link contained in a linked site, or changes or updates to such sites. Bowens provide these links for your convenience. The inclusion of any link does not imply an endorsement of the linked site by Bowens or a relationship with the organisation to which the links are provided. Linking to any such site is at your own risk. Bowens is not a party to any transaction between you and a linked site.


  • It is your responsibility to ensure that use of this website is in accordance with the laws of the relevant jurisdiction where the material is viewed or received.
  • Your access to and use of this website is governed by and construed in accordance with the laws of Victoria, Australia, and you agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.

Intellectual Property

  • Copyright © Bowen & Pomeroy Pty Ltd.  All rights reserved.
  • You acknowledge and agree that all content, coding, text, graphics and Information available on this website is protected by copyright, trademark or other intellectual property rights and laws.
  • All other use, copying, adaptation, transmission or reproduction of this website or any part of it is prohibited except to the extent permitted by Australian and international copyright law.
  • The trademarks which appear on this website are the trademarks of their respective owners. Use of these trademarks without the owners consent will infringe the respective owner’s intellectual property rights. Nothing o this website should be interpreted as granting any rights to use or distribute any names, logos, or trademarks except with the express written consent of the respective owner.
  • No part of this website may be reproduced, modified, or distributed in any form or manner without the prior written permission of Bowens.


  • The publication of electronic mail addresses on this Site is to facilitate communications relating to Bowens functions and it must not be inferred as consent by Bowens or the relevant addressee to receiving unsolicited commercial electronic messages.


  • If any provision of the Terms of Use is unlawful, void or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining Terms of Use. This is the entire agreement between the parties relating to the subject matter.


2. Bowens Benefits

Nature of Agreement

This agreement is between you and Bowen & Pomeroy Proprietary Limited (ABN 78 004 174 887).
The conditions of this agreement are determined by Bowens, which may include discounts on products, exclusive offers, and other privileges.
By applying to this program, you accept the terms and conditions outlined by Bowens and acknowledge them as a binding agreement.

To apply for this program, you must provide the following;

  • Full Name
  • Residential Address
  • Email Address
  • Mobile

Bowens may accept or refuse an application for membership in its absolute discretion. If an applicant does not provide the necessary information on the Application Form, that applicant may not be eligible to participate in the Bowens Benefits program.

Each member consents and agrees to receiving marketing information, offers and special discounts from Bowens. A member may choose to opt out at any time by clicking the ‘unsubscribe’ option in one of the emails you receive from us. Bowens has the right to terminate a membership at any stage, at its own discretion. If a member has not purchased anything from Bowens in a 24-month period, their account may be terminated.

Becoming A Member

Once an application has been approved, members of Bowens Benefits will receive an email that will include log in details. They will need to follow the steps and once completed; they will have access to Bowens Benefits.

If an individual would like to apply their discount to an in-store purchase they are required to provide proof of identification, such as;

  • Driver’s License 
  • Full Name
  • Mobile Number

Membership is strictly limited to the individual who created the account and must not be used by others. If an individual is to be found sharing their details with others, they may have their account terminated.

Bowens Benefits – FAQs

  • What is required to apply?

    To successfully complete the online application form, you will need to fill in all the required contact details. 

  • How long does my application take to be approved?

    If you apply in store you will be approved on the spot and can use the discount immediately. Please show confirmation of your application to a staff member and they will process your discount. 

    If you would like to use your discount online, this part of the application process can take up to two business days to approve. Members will be notified upon acceptance.

  • Is there a joining fee?

    No. This is a FREE membership

  • Can I sign up for a friend?

    No. The Bowens Benefits application must be completed by the individual who wishes to become a member.

  • Can someone else use my log in details?

    No. This will be in direct breach of the terms and conditions of the agreement and could result in termination of your account.

  • Can I sign up in-store?

    Yes. You will be presented with instructions to sign up online via the Bowens Benefits application form. You must have the following information available for approval;

    • Full name
    • Residential Address
    • Email Address
    • Mobile

    Bowens may accept or refuse an application for membership in its absolute discretion. If an applicant does not provide the necessary information on the Application Form, that applicant may not be eligible to participate in the Bowens Benefits program.

  • Do I have to spend money to keep my membership open?

    Your account will be terminated if you have not logged in for a period of 24 months.

  • What if I forgot my log in details?

    Please refer to our account help page.

  • How do I change my personal details?

    Please refer to our account help page.

  • Do I get a membership card?

    No. Online purchases will require your log in details. For in-store purchases, you will require photo identification (i.e. driver’s license) and your mobile number. No card is required.

  • How does the 5% discount work?

    Bowens Benefits members will be granted a 5% discount on selected Bowens products. Discounts may not be used in conjunction or combination with any other offer or promotion. This includes products ‘on sale’ or at ‘special prices.’ This discount is non-negotiable nor redeemable by cash. 

    The selected products available for the Bowens Benefits discount may vary from time to time. Bowens has the right to change and update selected products without notice.

  • What if I already have a trade account?

    This program is for non-trade account holders. Trade accounts are our top tier account holders and receive individualised trade pricing designated by their account managers, as well as all the benefits that come with holding a Bowens Trade Account.

  • Will my 5% reflect online when I check out?

    Yes. Once you log in using your membership details, the website will update pricing on the selected products.

  • Does the 5% discount apply to delivery fees?

    No. Only on selected products.

  • Does the 5% discount apply to custom orders?


  • Can I get a refund?

    Please read through our returns policy.

  • What other privileges do members receive?

    Exclusive Invitations to Trade Events and Workshops

    Members receive exclusive invitations to trade and workshop events throughout the year. These events may be run by Bowens or a partner organisation. Members get priority access to these events and will be notified (via email) of upcoming workshops.

    Exclusive Access to L2 Circa

    Members gain access to level 2 at Circa, as well as the conference room. This is a contemporary space which displays a range of high-end architectural doors, door hardware, mouldings, timber linings and acoustic products on display.

    Members are required to make an appointment if they wish to access this privilege. This can be done via;

    • Phone: (03) 8538 3355

    Visit the Showroom by Bowens website for more information.

    Subscription to Monthly Trade E-Newsletter

    Members will be automatically subscribed to our Bowens Trade E-newsletter.

  • How do I cancel my membership?

    You can cancel your membership by contacting our Customer Support team either via e-mail or Livechat. You will stop receiving privileges from the date of cancellation.

  • How will Bowens be collecting, using, and disclosing my personal information?

    Bowens will collect, use and disclose your personal information in accordance with the Bowens Privacy Policy, which forms part of these T&Cs.

    You may access the privacy policy here, or email customer service if you would like a copy of our Privacy Policy in a different format.

  • What communications will I receive from Bowens and how can I opt-out of certain messages?

    At Bowens, we will often send you communication about the wide range of benefits available to you, our partners and other Bowens brands and programs. This includes sending you promotional information, updates on events plus asking for your valuable feedback. 

    Unless you have opted out, communication will be sent to you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media).

    At Bowens we only want to send you messages that you are happy to receive, and we try to do our best to make sure our messages are relevant to you. However, we understand you may want to opt out of receiving certain types of marketing and promotional messages that we send you.

    You can do this by: Opting out after receiving an email, mail, SMS via the opt out function for the communication. Alternatively, you can send us an email.

3. Conditions of Trade

To view Bowens conditions of trade, download the PDF.

4. Payment Methods

  • What Payment methods are available on

    We currently accept Mastercard, VISA, AMEX and UnionPay cards, as well as Zip and Paypal from all our customers.

    If you wish to use Discovery cards, please choose to checkout via Paypal and select the “Pay by Card” option. There are no extra fees and you can still earn your credit card points, miles and rewards when you pay with PayPal.

    Bowens Trade Credit customers can use their 30-day interest-free credit on all purchases.

    Interested in a Trade Account? Apply now!

  • Do you have any BNPL (Buy Now Pay Later) options?

    Yes! Customers can use PayPal* for all transactions between $30 to $2000* and split their payments into 4 fortnightly instalments.

    *Please note that this service is only available online and not in-store. Subject to Paypal User Agreement and Paypal Pay in 4 contracts.

    Customers can also pay with Zip Pay and Zip Money. Zip Pay is a buy-now-pay-later service where customers can make purchases up to $1,000**, interest-free.

    Zip Money is a buy-now-pay-later service where customers can make purchases up to $20,000** with 6 months interest-free.

    **Subject to customer eligibility, pre-existing customers limit may be higher than $1,000

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