Bowens - The Builders Choice

Delivery & Shipping

The industry leader when it comes to delivering in full and on time.

Delivery & Shipping FAQs

  • What is your delivery policy?

    For parcel deliveries outside of Victoria, we use Sendle, our third-party courier. You will be notified by email and a tracking link will be provided as soon as your parcel is picked up from the store by our courier. Delivery times will vary depending on the destination of the parcel. In most cases, the parcel will be delivered within 10-14 days from pick up. Please refer to link provided when the order is placed for accurate and up to date tracking/location.

    Note: Special order items take a minimum of 10 working days to source prior to shipping. A preferred date / time of delivery is not available for parcel deliveries. This option is only available to customers within Victoria when selecting Bowens ute, truck or crane truck delivery method.

  • How much does delivery cost?

    Delivery costs are calculated at the time of checkout. They vary based on the type of service or size of the vehicle required to deliver the product. Not all products will be eligible for parcel or Ute delivery.

    Delivery Type Charge
    Parcel (<22.5kgs & under 105 cms) $10 onwards (all across Australia)
    Ute $40 (VIC only)
    Truck $98.50 (VIC only)
    Crane $220 (VIC only)

    You can also always choose free click+collect if you prefer to simply drive in and pick up your order from your local Bowens Store.

  • Where does Bowens deliver to?

    Bowens delivers nationally for parcel sized products. Big and bulky goods such as timber are delivered within Victoria only using own utes, trucks and crane trucks. 

    In cases where we are unable to deliver your choice of goods, the checkout will request you to choose click + collect instead of delivery. 

  • Do I have to be a trade customer to purchase and receive deliveries?

    No. Our trade account customers get priority delivery, dedicated account managers, trade discounts and a host of other benefits. However, you are welcome to purchase from our online catalogue without needing a trade account. We do hope that once you deal with our excellent customer service and unmatched delivery promise that you take advantage of our trade offer.

  • Why can't I select a Ute delivery?

    Our check-out automatically selects the cheapest available delivery method based on the type of product and quantity which you wish to purchase. We are constantly improving our processes to ensure that we always get you a quick, safe delivery to your site in the most cost-effective manner possible.

  • Are you able to send a crane for delivery?

    We understand that at times you may wish to choose a crane for delivery for ease of unloading. You may tick the ‘crane option’ during the checkout process for such instances. We will be in contact thereafter to ensure you get the delivery on time and on a crane as well as to ensure that there is safe access for a crane.

  • How long will my delivery take? When will my order be ready?

    For Bowens ute, truck and crane truck deliveries within Victoria products that are ranged at our stores, should expect delivery within 2 business days. For special order items, expect delivery within 5-10 working days. We will provide delivery time and cost estimates during the checkout process. You may choose your preferred date and time for delivery at the time of checkout and we will try our best to meet those expectations. If there are any changes to this delivery schedule, for any reason, we will communicate these to you beforehand.

    For all deliveries outside Victoria, we are dependent on using third-party couriers and parcel delivery services from Sendle. You will be notified by email and a tracking link as soon as your parcel is en-route. Please note that for special order items, it may take us an additional 10 working days to source the product prior to shipping. For all parcel deliveries, you will not be able to select a preferred date / time of delivery. That option is only available to customers within Victoria when selecting Bowens ute, truck or crane truck delivery methods.

  • What happens if the products I want are not in-stock at my local store?

    For same-day deliveries, products must be in-stock. For orders over the phone, we will work with you to give you the best options available, whether it is sourcing it from another nearby store or offering an alternate product that is in-stock.

    For online orders, you will be able to confirm if all items in your cart are in-stock. If not, we will recommend the earliest date possible for delivery.

    If your order is not required for same-day delivery, we will get the stock transferred to your local store and then delivered to your jobsite. Consider our click + collect service if you would like your products sooner from another store or use our Uber delivery service for hardware products.

  • Can I cancel or make changes to my order details or delivery address?

    Yes, you can cancel/make changes to your order in most cases. This process varies according to your order type and which stage the order is in. If you need to change or cancel your order in any manner, please contact the store handling your delivery as per the delivery confirmation e-mail that you received immediately upon placing an order. Please contact us for assistance in any other case.

  • Do I have to be home or on-site to receive my delivery?

    No, you do not need to be home or onsite for deliveries. You will receive an order email confirmation immediately upon placing the order with your order details. Next, we will issue an SMS when the order is on its way and proof of delivery image once delivered (Victoria only). For all parcel deliveries, an email with a tracking link will be automatically sent out as soon as the product is despatched giving  you complete transparency on where your goods are at any point in time. Please mention any special requests during checkout in the notes section. Please feel free to contact the store handling your delivery (details as per the order confirmation email) in case of further assistance.

  • Who will deliver my order?

    In Victoria, all Bowens stores offer small Ute deliveries up to large Crane Truck deliveries to help you get big and bulky items onsite quickly.

    We hire the best drivers that know how to handle heavy loads and manage deliveries, so you receive your building supplies to site on time and in full.

    • Our drivers will call you as they are about to leave the branch, so you can be prepared.
    • When possible, items can be placed wherever you need them, whether that’s on a first floor or hand-unloaded onsite.
    • Drivers will take photos to prove delivery has been made on time and in full and collect a signature onsite where possible.
    • Not onsite? Our drivers will leave a delivery docket with the delivered goods.

    For all parcel deliveries we rely on our third party courier and parcel post partners such as Sendle to get the goods to you.

  • My order hasn’t arrived or I have received an incorrect/incomplete order, what do I do now?

    If your order hasn’t arrived, please contact the Bowens Store mentioned in your order confirmation email. Please contact us to escalate for assistance and please reference your order confirmation number.

  • I’m having trouble ordering online, can you help me?

    If you’re having trouble buying products online, please contact us for assistance.

  • Split orders and deliveries

    Orders with items not in stock at your local store, may require a store transfer or be sourced from the supplier. We will inform you if your order contains any items that are not in-stock at the time of placing the order. If you require the in-stock products urgently, you may wish to split your order, however this will attract a second delivery charge.

    To avoid a second charge or delayed delivery, please contact your local store to find a substitute in-stock item or consider our click + collect service for remaining products.

  • Can I track my online order?

    Yes. For deliveries within Victoria where you have selected a ute, truck or crane truck, you can track your delivery once you have received your transit confirmation via SMS. You will receive text alerts to your phone when your driver is on its way.

    Once on the move, you can track the delivery in real time and receive a proof of delivery text message when the delivery is made, a list of your order and images of the delivery.

    For parcel deliveries via a third-party, you will receive an automated email with a tracking link as soon as your goods are ready to be shipped.

    Please contact the Bowens Store mentioned in your order confirmation email for any queries.

    Reasons for online order delays;

    • Incorrect address has been entered against the order.
    • Public Holidays
    • Extreme Weather Events
    • Third-party delays where parcel deliveries are selected

    We will contact you directly in all such cases and work with you to ensure your goods are delivered as soon as possible.

  • What is Same-Day delivery promise?

    Our same-day delivery promise is our word that any order placed prior to 10 am for products in-stock at your local store will be at your jobsite on that day.

  • Can I get my products delivered today?

    You are eligible for same-day delivery provided your jobsite falls within the mapped area below. If you are outside of the mapped areas, we cannot promise same-day delivery, however we will endeavour to get the products to you as quickly as possible.

    same day delivery map at Bowens, highlighting metropolitan Melbourne and suburbs


  • Can I order my products for same-day delivery every day of the week?

    Unfortunately, we do not offer delivery on weekends and public holidays.

  • Do all stores offer same-day delivery?

    All Bowens stores offer same-day delivery, except Shepparton.

  • Are all products eligible for same-day delivery?

    The products you are ordering need to be in-stock at the local store delivering to your jobsite. If they are not in-stock at your local store, we can still deliver these products to you, however we cannot guarantee same-day delivery. If ordering online, the shopping cart will show which products are currently available at your local store. Alternatively, you can use our 90-minute Uber delivery for in-stock hardware products, or our 2-hour click + collect service. Please call us and we can work towards your deadline.

  • Will I be charged extra for same-day delivery?

    There is no extra charge for same-day delivery.

  • What time do I need to order my products by to be eligible for same-day delivery?

    Orders must be placed before 10.00 am on weekdays. Feel free to call us if you miss the deadline and we will do our best to get your products to you as soon as possible.

  • How can I place my same-day delivery order?

    It is no different to ordering products any other day. You can place your order online by selecting today’s day if it is prior to 10 am or contact your local store by phone.

  • Can I choose a delivery time for same-day deliveries?

    Unfortunately, no specific times can be requested for same-day deliveries. All eligible orders will be delivered before 6 pm on the day of the order.

  • What happens if I miss the same-day delivery 10 am deadline?

    If you miss the 10 am deadline, we can deliver to you the very next working day provided the order contains items that are all in-stock at your local store. However, if the order is urgent, please mention this in the delivery note or call us after you have placed the order, and we will do our best to get it to you earlier. We also offer a click + collect service for customers that need the building materials sooner.

  • Does Bowens deliver to New Zealand?

    Yes. We ship any product to New Zealand that can fit in a box and is eligible for delivery via parcel delivery. Please use the checkout or the delivery estimator to confirm availability and pricing.

  • How long does it take to deliver to New Zealand?

    Delivery times depend on our third-party partner, however it can take up to 3 weeks for delivery.

  • Does Bowens deliver to regional Victoria?

    We deliver timber and hardware supplies to most areas in Victoria including regional areas such as Ballarat and Bendigo. Unfortunately, we are not able to promise a delivery date/ time, but we will accept your order and contact you immediately to discuss our next delivery run to your location.

  • How often do you deliver to regional Victoria?

    Deliveries to regional areas are usually once a fortnight. Once you have placed your order, we will contact you to discuss our next available delivery date.

Uber Delivery FAQs

  • How do Uber deliveries work?

    We offer 90-minute or less deliveries with Uber when you order online. Alternatively, you can explore our delivery estimator to verify if Uber delivery is an option for your product and location.

    If your order is over $500 you will need to be present at the time of delivery and provide the driver with a pin code (sent to you via SMS text by Uber) to receive the products.

  • How much does Uber delivery cost?

    Uber delivery is a $10 flat fee.

  • How do I know if my products can be delivered by Uber?

    Enter your full address in the delivery estimate search bar on the product page. This will display the option for Uber delivery if it is available for your selected products.

  • Can I live track my Uber order?

    Yes! Once your order has been packed by the store and is ready for Uber to pick up, you will receive an SMS text by Uber. This will include a link so you can access the live tracking of your order.

  • Can I provide delivery instructions for Uber delivery?

    Yes! Please use the delivery instructions box available at checkout to input your instructions.

  • What if I’m not there to receive my Uber delivery?

    Depending on your order total you may need to be present to receive your products. If you miss your Uber delivery and the package cannot be left at the address, the products will be sent back to the store, and you will be charged for the return delivery fee.

    If there is an issue with your delivery or you still have not received your order after the quoted time from Uber, please get in touch via live chat or contact the store where your Uber delivery was placed.

  • Can I order products via Uber Delivery after hours?

    If you order your product after hours via Uber delivery, we will fulfil your order when our stores open for trading. You can check our store opening hours online.

Subscribe to the Bowens Newsletter